The Disneyland Paris parks offer several types of adaptations for visitors with a chronic illness or disability.
We’ve summed it all up here to help you get ready for a wonderful time with Mickey and co!
- Disneyland Paris access cards: Easy Access or Priority?
- Adaptations in the Disneyland Paris and Disney Studios parks
- Where can I keep my insulin during my stay?
- Where do I go if I need medical attention at Disneyland Paris?
- What adaptations do they have for visually-impaired guests at Disneyland Paris?
- Can I take my service dog with me to Disneyland Paris?
- What adaptations do they have for wheelchair-users at Disney Paris?
- Adaptations for persons with reduced mobility for access to the Disneyland Paris and Disney Studios parks
- Adaptations in the Disneyland hotels and restaurants
Disneyland Paris Access Cards: Easy Access Or Priority?
Who Can Get An Easy Access Card, And How To Get One
The Disneyland Paris Easy Access Card is issued to individuals with a chronic illness, including those with Type 1 or 2 diabetes.
To get one, you’ll need to present an original copy of a medical certificate
- in French or English
- signed and stamped by a doctor
- dated within the past 3 months
- indicating the number of one of the chronic illnesses (number 8 for Type 1 or 2 diabetes).
You’ll also need a photo.
This card grants you easy access, but not priority access, to the attractions via a booking system. This way, you can better plan your visit and make it easier to manage your diabetes.
Who Can Get A Priority Card, And How To Get One
If you need any extra adaptations due to complications linked to your diabetes, you may be issued a Priority Card.
You’ll need to apply for one on the day of your visit, or in advance via an online form. In any case, you’ll be asked for:
- Proof of your condition
- A photo
- Your level of autonomy (use of a wheelchair or similar device, ability to get on and off rides, ability to get around certain spaces in the event of evacuation)
- If you’ll be chaperoned
For visitors from the United States, the following supporting documents are accepted:
- Disability card issued by the US Department of Veterans Affairs
- Parking Card for Disabled People
- Other official disability documents issued by the Department of Veterans Affairs
- Social Security Disability Insurance (SSD)
- Supplemental Security Income (SSI)
- VA Disability Compensation Benefits
- Parking Badge; permanent or temporary
- Access pass: America The Beautiful
If you don’t live in the United States, the online form lets you select your country to find out what supporting documents you can use.
Please note: On the day of your visit, you must present the original copy of your supporting document, whether you’ve completed the form or not.
Adaptations In The Disneyland Paris And Disney Studios Parks
Where Can I Keep My Insulin During My Stay?
If you need to keep your insulin or other medications chilled during your stay, you can ask the First Aid Centre – located by the park entrances – to do this for you.
- In the Disneyland park: At Main Street, U.S.A. By Central Plaza
- In the Walt Disney Studios park: Behind Studio Services
If you’re staying at Disney’s Davy Crockett Ranch, your room will have a fridge. In the other hotels, you can ask at reception to use their fridges.
Where Do I Go if I Need Medical Attention At Disneyland Paris?
If you need help, go to the First Aid Centres, which are located by the park entrances.
- In the Disneyland park: At Main Street, U.S.A. By Central Plaza
- In the Walt Disney Studios park: Behind Studio Services.
In case of emergency, go straight to the nearest Cast Member (Disneyland employee).
What Adaptations Do They Have For Visually-Impaired Guests A Disneyland Paris?
Disneyland Paris offers audio description in the parks, via the AudioSpot app.
You can find this app in the Appstore and Play Store, and it offers audio descriptions for:
- The restaurant ambiances, cuisine types and menus
- The attractions
- The Mickey and the Magician show
Can I Take My Service Dog With Me To Disneyland Paris?
Service animals are welcome in Disneyland Paris.
You will need to bear a few points in mind during your stay:
- You’ll be asked to present the vaccine log and documents indicating that the dog is there for assistance purposes
- Your dog must be kept on a lead at all times
- Some attractions may not let you ride with a dog
- Cast Members (Disneyland employees) cannot look after your dog. If you want to go on a ride without them, a member of your group will need to look after them
Please note that Disneyland Paris has an Animal Care Centre at the entrance to the parks. If you want to spend the day without your dog, you can leave them at the free Animal Care Centre upon presentation of their up-to-date vaccine log and documents indicating that the dog is there for assistance purposes.
What Adaptations Are There In Disneyland Paris For People With Reduced Mobility?
Disabled individuals and the person accompanying them get 25% off their entry tickets.
Disneyland Paris PRM access reserved for persons with reduced mobility and disabilities at the security checkpoints, the park entrances and attraction entrances, as well as dedicated parking spaces located at the very front of the visitor car park, closest to the park entrances.
Some ticket booths are also adapted, with a lower shelf and priority access.
To use these adaptations, you’ll need to present a Priority Card.
You can also rent strollers and wheelchairs from the “Stroller and Wheelchair rental” stores in Disneyland parks.
Please note: Some attractions are not adapted for everyone and will display the relevant information.
Adaptations For People With Reduced Mobility For Access To The Disneyland Paris And Disney Studios Parks
If you’re travelling to the parks from a Disneyland hotel, the Magical Moment shuttles that go between the hotels and parks offer wheelchair accessible spaces for wheelchair users and their chaperones.
If you’re travelling to Disneyland by car, you can present your proof of disability/chronic illness at the car park entrance to access the spaces for persons with reduced mobility.
If you’re travelling to Disneyland Paris by train, you’ll need to refer directly to the SNCF, RATP, Thalys or Eurostar.
If you’re travelling to Disneyland Paris by plane, depending on your situation, you may not be able to take the free Magical Shuttle arranged from the airports by the park. In this case, you may be put in touch with an adapted taxi service.
- +33 (0)1 53 48 39 53
Adaptations In The Disneyland Hotels and Restaurants
All restaurants with table service are accessible to persons with reduced mobility. Some buffet-service or all-you-can-eat restaurants are not entirely accessible. In this case, please ask a Cast Member for help.
The Disneyland Paris hotels offer adaptations such as:
- Rooms, showers and bath seats adapted to persons with reduced mobility
- Phones with larger buttons for individuals with sight impairments
The bungalows at the Disney Davy Crockett Ranch Hotel have fridges where you can store your insulin or other medication. In the other hotels, you can ask at reception to keep your medication in their fridges.
The hotel pools offer:
- Assistance systems for getting into the pool and changing rooms adapted to persons with reduced mobility
- Vari Kennels for service dogs
- Disneyland Paris accessibility guide – available in speech synthesis
- Priority Card application form
- List of Chronic Illnesses