I. PERSONAL DATA
When you use our Website, we may collect certain information by which you may be identified (personal data). However, note that, in general, you may visit the Diabeloop Website without communicating any of your personal information. You are not in any way required to provide such information to Diabeloop.
You should, however, note that if you refuse, you may not be able to receive certain information or services you have requested. In this regard, Diabeloop may be required in certain cases to ask you to enter your last name, first name, email address, telephone number, company and title (hereinafter your “Personal Information”). By providing this information, you expressly agree to it being processed by Diabeloop, for the purposes indicated in section 2 below and for the purposes stipulated at the end of each form.
In accordance with the General Data Protection Regulation adopted by the European Parliament on 14 April 2016, and the French data protection law of 6 January 1978, as amended, Diabeloop informs you of the following points:
1. Identity of the data controller
The data controller is Diabeloop S.A – 155 Cours Berriat, 38028 Grenoble – France. This means that we are responsible for decisions concerning the collection and use of personal data. It also means that we are responsible for responding to your questions and requests concerning your personal data we hold.
2. Purposes of processing
Diabeloop may process personal information concerning you:
(a) for the purpose of providing you with the information or services you have requested (particularly sending the Newsletter, correspondence by email, sending commercial information, white papers or even assessing your level of satisfaction with the services provided);
(b) for the purpose of collecting information with a view to improving our Website and our products and services (particularly via cookies, see section II);
(c) in order to contact you about different events concerning Diabeloop, including product updates and customer support.
Only Diabeloop S.A receives your personal information. Such information, whether in individual or consolidated form, will never be transferred to a third party, notwithstanding the processors whose services Diabeloop uses (you will find further information about them in section 7 below). Neither Diabeloop, nor any of its processors, will sell the personal data of its Website visitors and Users.
4. Storage period
Your personal information is only kept by Diabeloop for the time corresponding to the purpose for which it was collected as indicated in section 2; said period will not, in any event, exceed 36 months.
5. French data protection law
You have the following rights concerning your personal information which you may exercise by writing to the following address: email@example.com
- Right of access to data and communication
You have a right of access to your personal information.
However, owing to Diabeloop’s obligation to ensure the security and confidentiality of your personal data processing, you are informed that your request will be processed subject to you providing proof of your identity, particularly by producing a scan of your valid identity document (in the case of a request via our dedicated electronic form) or a signed photocopy of your valid identity document (in the case of a request sent in writing).
Diabeloop informs you that it will be entitled, where applicable, to object to any manifestly excessive requests (owing to their number, or their repeated or systematic nature).
To assist you with the process, particularly if you wish to exercise your right of access by means of a written request sent to the postal address mentioned in section 1, you will find a template letter drafted by the French data protection authority, the Commission Nationale de l’Informatique et des Libertés (“CNIL”), by clicking on the following link.
- Right to object
Pursuant to legislation, you are entitled to ask for any of your data which is, for example, inexact, incorrect, incomplete or obsolete, to be rectified, updated, blocked or erased.
You may also define general and specific directives concerning the processing of your data after your death. Where applicable, the heirs of a deceased person may ask for the death of their family member to be taken into account and/or for the necessary updates to be made.
To assist you with this process, particularly if you wish to exercise your right to rectification, on your own behalf or on behalf of a deceased family member,send a written request to the postal address mentioned in section 1. you will find a template letter drafted by the CNIL by clicking the following link.
- Right of erasure or restriction of processed data
Pursuant to legislation, you may ask for only some of your personal data to be used (restriction of data processing) or ask for their erasure. However, you should note that if you ask for the erasure of your data, you might no longer be able to receive certain information or services you have requested.
6. Response time
Diabeloop undertakes to respond to your request for access, rectification, objection or any other request concerning your personal data within a reasonable time and at the most within one month of receiving your request.
7. Authorized service providers and transfer to a non-European Union country
Diabeloop informs you that it uses authorized service providers to facilitate the collection and processing of the data you provide to us. Such service providers may be based outside the European Union and have access to the data collected via the various forms present on the Website (except for the form enabling you to exercise your rights under the French data protection law which is provided and used by Diabeloop).
Diabeloop has satisfied itself, in advance, that these service providers implement adequate guarantees and comply with strict conditions in regards to the confidentiality, use and protection of data. In particular, attention has been paid to the existence of a legal basis for making any data transfer to a third country. In this regard, one of our service providers is subject to Binding Corporate Rules which were approved by the CNIL in 2016 while the others comply not only with Standard Contract Clauses but also with the Privacy Shield.
8. Complaint to the competent authority
If you feel that Diabeloop is not fulfilling its obligations in respect of your Personal Information, you may send a complaint or a request to the competent authority. In France, the CNIL is the competent authority to which you may send a request by post or electronically, by clicking the following link: https://www.cnil.fr/fr/plaintes/internet.
1. General information about cookies present on the Diabeloop Website
“Cookies” are small text files that are saved to the hard drive of your device (computer, tablet, mobile, etc). They are limited in size and enable us to recognise your computer, tablet or mobile phone in order to customise the services we offer you and ensure the Website functions correctly.
The information collected via cookies does not in any way identify you in name. It is only used for our own needs to improve our Website’s interactivity and performance and to send you content adapted to your interest. None of this information is communicated to any third parties except when Diabeloop has obtained your prior consent or when the disclosure of such information is required by law, or ordered by a court or any other competent administrative or judicial authority.
To provide further clarification about the information that cookies identify, you will find a table below listing the various types of cookies that may be used on the Diabeloop website, as well as their name, their purpose and their storage period.
2. Configuring your cookies settings
When you first connect to the Diabeloop Website, a banner at the bottom of the screen briefly presents information about the storage of cookies and similar technologies. This banner notifies you that by continuing to browse the Diabeloop website (by loading a new page or clicking on various elements of the Website for example), you agree to cookies being placed on your device. You are also deemed to have consented to the storage of cookies by clicking on the “Accept” button displayed in the banner.
Depending on the type of cookie used, it may be compulsory to obtain your consent to the storage and reading of cookies on your terminal.
c. You have various cookie setting tools
Most web browsers are configured by default so that the saving of cookies is authorised. Your browser allows you to change these standard settings so that all cookies are systematically rejected or so that only some cookies are accepted or refused depending on their issuer.
In accordance with the guidelines of the Commission Nationale de l’Informatique et des Libertés, if you activate a “Do Not Track”-type option in your browser, no information about you will be collected to establish your profile and neither you nor your device will be tracked.
PLEASE NOTE: We draw your attention to the fact that refusing the placement of cookies on your device may nonetheless alter your user experience and your access to certain services or functions of this Website. Where applicable, Diabeloop disclaims all liability for any consequences on your browsing conditions of your choice to deny, delete or block the cookies necessary for the Website to function. Such consequences shall not constitute a loss and you shall not be entitled to any compensation in this regard.
In your browser, you may also delete the cookies already on your device or be informed when new cookies are liable to be placed on it.
Below you will find the various tools available to you to adjust the settings concerning cookies placed on your device.
d. Your Web browser settings
Each Web browser has its own cookie management settings. To find out how to change your cookie settings, you will find links below to the necessary help page in order to access the relevant menu in your browser:
Internet Explorer : https://support.microsoft.com/fr-fr/help/17442/windows-internet-explorer-delete-manage-cookies#ie=ie-11
For further information about cookie management tools, you may consult the CNIL website at: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser.
Last updated: April 10 2019